Refund policy

 

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy for our UK customers.

Eligibility:

  • Returns are only accepted for orders placed within the UK.
  • You must initiate the return process within 14 days of receiving your order.
  • The item(s) must be unused, unopened, and in their original packaging with all seals intact.

How to Initiate a Return:

    1. Contact us using the online form within 14 days of receiving your order. Please include your order number and the reason for the return.
    2. Our customer service team will provide you with address to return the package to.
    3. Pack the item(s) securely in their original packaging, along with printout of your order details.
    4. Ship the package back to us using a tracked shipping service. You are responsible for the return shipping costs.

Refunds:

  • Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.
  • Please allow 7-10 business days for the refund to be processed.
  • The original shipping costs are non-refundable.

Exchanges:

  • We currently do not offer direct exchanges. If you would like a different item, please place a new order on our website.

Damaged or Faulty Items:

  • If you receive a damaged or faulty item, contact us using the online form 

    contact us using the online form

    We will arrange for a replacement or refund, and cover the return shipping costs.

Non-Returnable Items:

  • For hygiene reasons, we cannot accept returns on opened or used perfumes.

Contact Us:

  • If you have any questions regarding our returns policy, please contact us using the online form

We reserve the right to refuse returns that do not meet the above criteria.

Please note: This policy applies to purchases made directly through our website. If you purchased your item from a third-party retailer, please refer to their returns policy.